https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5188430#M545908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4588200">@Podley1</a>&nbsp;For you from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and later time wise.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Sun, 11 Jan 2026 15:31:51 GMT JimM1 2026-01-11T15:31:51Z https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5188397#M545899 <P>Internet not working&nbsp;</P> Sun, 11 Jan 2026 15:10:06 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5188397#M545899 Podley1 2026-01-11T15:10:06Z https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5188430#M545908 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4588200">@Podley1</a>&nbsp;For you from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>and later time wise.</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P> Sun, 11 Jan 2026 15:31:51 GMT https://helpforum.sky.com/t5/Broadband/Wi-fi/m-p/5188430#M545908 JimM1 2026-01-11T15:31:51Z