https://helpforum.sky.com/t5/Broadband/The-Internet-Light-is-not-turning-on/m-p/5188388#M545895 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4588084">@TT31</a>&nbsp;The Forum is not sky Customer Service, here is a couple off links for you from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And shorly you may be able to check but needs about just over the hour to start!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sun, 11 Jan 2026 15:02:40 GMT JimM1 2026-01-11T15:02:40Z https://helpforum.sky.com/t5/Broadband/The-Internet-Light-is-not-turning-on/m-p/5188341#M545886 <P>Hi! All my lights are on, except the Internet light.&nbsp;<BR />The Power, Wifi and Voice lights are on and Im not sure what to do next. The internet is not connecting. Let me know.</P> Sun, 11 Jan 2026 14:05:21 GMT https://helpforum.sky.com/t5/Broadband/The-Internet-Light-is-not-turning-on/m-p/5188341#M545886 TT31 2026-01-11T14:05:21Z https://helpforum.sky.com/t5/Broadband/The-Internet-Light-is-not-turning-on/m-p/5188388#M545895 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4588084">@TT31</a>&nbsp;The Forum is not sky Customer Service, here is a couple off links for you from the sky help!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And shorly you may be able to check but needs about just over the hour to start!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Sun, 11 Jan 2026 15:02:40 GMT https://helpforum.sky.com/t5/Broadband/The-Internet-Light-is-not-turning-on/m-p/5188388#M545895 JimM1 2026-01-11T15:02:40Z