https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188280#M545870 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443278">@Danielleanderso</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Sun, 11 Jan 2026 13:09:24 GMT caesarome 2026-01-11T13:09:24Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188263#M545866 Apps keep freezing due to the connection with Internet and keeps knocking Internet on and off Sun, 11 Jan 2026 12:48:51 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188263#M545866 Danielleanderso 2026-01-11T12:48:51Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188280#M545870 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4443278">@Danielleanderso</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can look into this for you.</P> Sun, 11 Jan 2026 13:09:24 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188280#M545870 caesarome 2026-01-11T13:09:24Z https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188658#M545943 I have been having same issue for over a week!! Can't watch TV, I have WiFi for 10 mins at a tome then about an hour without. They have sent a new hub out as think mine was faulty its still not working. Not can't get them to call me back Sun, 11 Jan 2026 19:55:08 GMT https://helpforum.sky.com/t5/Broadband/Internet-keeps-knocking-off-and-on/m-p/5188658#M545943 samboaddison 2026-01-11T19:55:08Z