topic Re: No broadband in Broadband

No broadband

Seahorse6263 — Sat, 10 Jan 2026 07:06:15 GMT

No broadband in Cornwall

Re: No broadband

caesarome — Sat, 10 Jan 2026 09:43:21 GMT

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look in to this for you.

Re: No broadband

Lillex — Sat, 10 Jan 2026 11:46:27 GMT

Just a warning - you have to phone and immediately report the outage otherwise they will not give you compensation even though their app tells you 'we know there's an outage in your area you don't need to do anything'. We were without internet for a week and they offered us £3.06 in compensation despite Ofcom's automatic compensation being £9.98 per day. Their advice on the app is misleading.

Re: No broadband

Daniel0210 — Sat, 10 Jan 2026 12:17:35 GMT

@Lillex
This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: No broadband

Lillex — Sat, 10 Jan 2026 18:56:14 GMT

I understand how the ofcom system works - but unfortunately they have not honoured it

Re: No broadband

PandJ2020 — Sat, 10 Jan 2026 19:17:53 GMT

@Lillex wrote:
I understand how the ofcom system works - but unfortunately they have not honoured it

Then complain and take the matter to ombudsman services if they haven't complied.