topic Re: Conversion kit in Broadband

Conversion kit

Colin213 — Sat, 10 Jan 2026 15:43:59 GMT

Had a message to say conversion kit would be delivered today Sat 10th Jan all that arrived was an etheret cable but paperwork inside envelope said should be a router please help

Re: Conversion kit

TimmyBGood — Sat, 10 Jan 2026 17:43:22 GMT

@Colin213

If you already have a Sky Broadband Hub and didn't opt to add the WiFi Max subscription supplement then the ethernet cable is all you get: it links the newly installed ONT to the Hub.

Re: Conversion kit

CP35 — Sat, 10 Jan 2026 18:04:11 GMT

I had the same issue but all I received was a torn envelope with two pieces of paper. No cables, nothing. Spoke to the Sky call centre, who were totally useless. No idea what had been sent, no idea what to do. So it appears i should have been sent a cable. Any ideas how to contact sky other than there offshore call centre which is next to useless?

Re: Conversion kit

TimmyBGood — Sat, 10 Jan 2026 18:12:29 GMT

@CP35

Personally I'd suggest acquiring a Cat5e ethernet cable in whatever colour and length you prefer, otherwise you'll need to persist with getting through to someone useful in a contact centre.