topic Re: No Internet or tv in Broadband https://helpforum.sky.com/t5/Broadband/No-Internet-or-tv/m-p/5187502#M545677 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4586826">@LevCornwall</a>&nbsp;<BR />You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P><SPAN>Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach need to dig the road up (after getting permission from the local council).</SPAN></P> Sat, 10 Jan 2026 16:41:50 GMT Daniel0210 2026-01-10T16:41:50Z No Internet or tv https://helpforum.sky.com/t5/Broadband/No-Internet-or-tv/m-p/5187490#M545676 <P>I have not had any internet since 7.30pm</P><P>on Friday when Storm Goretti, as I have Sky Glass I can not watch TV either</P><P>Do you have a time whe. You think this will</P><P>be repaired ?&nbsp;</P> Sat, 10 Jan 2026 16:25:49 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-or-tv/m-p/5187490#M545676 LevCornwall 2026-01-10T16:25:49Z Re: No Internet or tv https://helpforum.sky.com/t5/Broadband/No-Internet-or-tv/m-p/5187502#M545677 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4586826">@LevCornwall</a>&nbsp;<BR />You haven’t contacted Sky by posting here. This is a <STRONG>customer <span class="lia-unicode-emoji" title=":play_button:">▶️</span> customer </STRONG>discussion forum where we try to help other customers. </P> <P>&nbsp;</P> <P><SPAN>Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.</SPAN></P> <P>&nbsp;</P> <P><SPAN>Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach need to dig the road up (after getting permission from the local council).</SPAN></P> Sat, 10 Jan 2026 16:41:50 GMT https://helpforum.sky.com/t5/Broadband/No-Internet-or-tv/m-p/5187502#M545677 Daniel0210 2026-01-10T16:41:50Z