Broadband not working

JohnWhite — Fri, 09 Jan 2026 23:05:48 GMT

My broadband has stopped working . It is an intermittent fault. It has been happening since before christmas. Can some one attend and fix it. The problem seems to be outside of my house. The router has been changes as has the box into the house.

Re: Broadband not working

Daniel0210 — Sat, 10 Jan 2026 05:31:54 GMT

@JohnWhite
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

See further down for guidance on hub lights on the various hubs.

For broadband issues the first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Broadband not working in Broadband

Broadband not working

Re: Broadband not working