topic Re: Internet in Broadband

Internet

Laddio — Fri, 09 Jan 2026 12:44:17 GMT

Internet

Recently had new router fitted

we are not getting coverage all over the house ,we have an extender & this is still not solving the problem .

it freezes all the time

Re: Internet

caesarome — Fri, 09 Jan 2026 13:03:00 GMT

@Laddio

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Internet

SGT8870 — Fri, 09 Jan 2026 16:07:03 GMT

We've had loads of issues since joining sky..,we've got 4 mini boxes, as well as the main sky q box plus 4 yes 4 sky pod extenders...we are still having problems ...even with 4 extenders!!

Re: Internet

JimM1 — Fri, 09 Jan 2026 16:15:19 GMT

@SGT8870 What sky hub are you using on the system plus which extenders? As i see you mention pods, do look at now how you have to change a sky Q to work on a sky Max system! Sky Broadband Hub and the sky Broadband booster is the prefered operation on the old sky Q mesh!

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start