https://helpforum.sky.com/t5/Broadband/Full-Fibrw-upgrade/m-p/5185396#M545469 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4583789">@CT28</a>&nbsp;</P> <P>When calling as you need to speak to someone, say nothing when asked any questions by the bot and remain on the line.</P> Fri, 09 Jan 2026 12:26:56 GMT caesarome 2026-01-09T12:26:56Z https://helpforum.sky.com/t5/Broadband/Full-Fibrw-upgrade/m-p/5185363#M545461 <P>I received a text to arrange my upgrade but was taken to a virtual assistant who couldn't help on text. No number was given to call. How can I arrange this if the text method provided doesn't work.&nbsp;</P> Fri, 09 Jan 2026 12:05:56 GMT https://helpforum.sky.com/t5/Broadband/Full-Fibrw-upgrade/m-p/5185363#M545461 CT28 2026-01-09T12:05:56Z https://helpforum.sky.com/t5/Broadband/Full-Fibrw-upgrade/m-p/5185396#M545469 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4583789">@CT28</a>&nbsp;</P> <P>When calling as you need to speak to someone, say nothing when asked any questions by the bot and remain on the line.</P> Fri, 09 Jan 2026 12:26:56 GMT https://helpforum.sky.com/t5/Broadband/Full-Fibrw-upgrade/m-p/5185396#M545469 caesarome 2026-01-09T12:26:56Z