topic Re: My wire in Broadband

My wire

CharlieBullock — Fri, 09 Jan 2026 10:57:48 GMT

My wire to connect to the internet on the roof has fallen and I'm not being funny but if sky put it on properly it wouldn't of fallen and I don't understand why my wire outside had fallen and no one else it is a health and safety hazard and will need attending urgently in case cars can't get past

Re: My wire

TimmyBGood — Fri, 09 Jan 2026 11:01:54 GMT

@CharlieBullock wrote:

it is a health and safety hazard and will need attending urgently in case cars can't get past

https://www.openreach.com/help-and-support/damage-health-and-safety

Re: My wire

Daniel0210 — Fri, 09 Jan 2026 11:03:39 GMT

@CharlieBullock

I am presuming here that you're referring to wiring put up by Openreach. Sky won't normally go anywhere near a roof as their H&S policies are very strict.

If it's Openreach wiring see here about reporting it to them direct

https://www.openreach.com/help-and-support/damage-health-and-safety

Obviously after the adverse weather yesterday/today there may still be a delay.

Re: My wire

daveNOS — Fri, 09 Jan 2026 11:03:12 GMT

@CharlieBullock Sky didn't put the cable there, Openreach would have who own the infastructure. You need to either call Sky to report the issue or contact Openreach directly via their website https://www.openreach.com/help-and-support/damage-health-and-safety