topic Re: Mr in Broadband

Mr

Ervis — Thu, 08 Jan 2026 19:54:34 GMT

I have problem with my internet connection since 2/1/2026 no internet at all . Today 8/1/2026 and still no resolved no news no respond from Sky Company!!!!

Re: Mr

daveNOS — Thu, 08 Jan 2026 19:57:01 GMT

@Ervis wrote:
I have problem with my internet connection since 2/1/2026 no internet at all . Today 8/1/2026 and still no resolved no news no respond from Sky Company!!!!

@Ervis Have you previously reported the issue to Sky? If you haven't then they may not be aware there is an issue, if you have reported it what action did they say they would take to resolve it?

Re: Mr

Daniel0210 — Thu, 08 Jan 2026 19:57:51 GMT

@Ervis

Have you reported it to Sky?

Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach / City Fibre need to dig the road up (after getting permission from the local council).

▪️

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/25 the new rates are £9.98 per day)

▫️There is no equivalent scheme in place for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband problem.
▫️Sky broadband being discussed here is a domestic service therefore whilst it's fine for customers who work from home to use it for that purpose they won't receive additional or quicker support.

Re: Mr

Ervis — Thu, 08 Jan 2026 20:27:56 GMT

Hi I just can check via app and said outage problem takes couple of days to fix it even less time... But still not problem resolved automatic, Where do I have to report no one respond in my calls ? Thank u

Re: Mr

Daniel0210 — Thu, 08 Jan 2026 20:45:04 GMT

@Ervis

Dial 150 free from your Sky Talk landline phone if it's still working. I believe the lines will be closing very soon if not already.

Re: Mr

JimM1 — Thu, 08 Jan 2026 20:48:02 GMT

@Ervis It's hard now you have the outage as notified so getting further news is just very very difficult! The guidance is what sky have given you as this is what it normally takes, but if the fault turns out to be a major then months instead off day's could be the outcome!