https://helpforum.sky.com/t5/Broadband/Tech/m-p/5184442#M545233 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582659">@Td21</a>&nbsp;Couple of choices linked below for you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG> </EM>This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>and/or</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Wed, 07 Jan 2026 22:47:20 GMT JimM1 2026-01-07T22:47:20Z https://helpforum.sky.com/t5/Broadband/Tech/m-p/5184437#M545232 <P>Technical fault with my Wi-Fi it's not working. I have tried it. I've turned it on and off and it's just not working.</P> Wed, 07 Jan 2026 22:32:01 GMT https://helpforum.sky.com/t5/Broadband/Tech/m-p/5184437#M545232 Td21 2026-01-07T22:32:01Z https://helpforum.sky.com/t5/Broadband/Tech/m-p/5184442#M545233 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582659">@Td21</a>&nbsp;Couple of choices linked below for you!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG> </EM>This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P><P>&nbsp;</P><P>and/or</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P> Wed, 07 Jan 2026 22:47:20 GMT https://helpforum.sky.com/t5/Broadband/Tech/m-p/5184442#M545233 JimM1 2026-01-07T22:47:20Z