https://helpforum.sky.com/t5/Broadband/N/m-p/5184410#M545222 <P>had the new internet installed on Monday. Engineer encountered a few problems and informed the cables are made of glass and to good. Managed to get my internet working but Wednesday night (tonight) it's gone off. I have &nbsp;red light in the centre of the new box he installed on the wall.</P> Wed, 07 Jan 2026 21:49:02 GMT Shane117 2026-01-07T21:49:02Z https://helpforum.sky.com/t5/Broadband/N/m-p/5184410#M545222 <P>had the new internet installed on Monday. Engineer encountered a few problems and informed the cables are made of glass and to good. Managed to get my internet working but Wednesday night (tonight) it's gone off. I have &nbsp;red light in the centre of the new box he installed on the wall.</P> Wed, 07 Jan 2026 21:49:02 GMT https://helpforum.sky.com/t5/Broadband/N/m-p/5184410#M545222 Shane117 2026-01-07T21:49:02Z https://helpforum.sky.com/t5/Broadband/N/m-p/5184423#M545227 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582638">@Shane117</a>&nbsp;There is a name under or over the red light, also see the ones linked by sky!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P> Wed, 07 Jan 2026 22:09:16 GMT https://helpforum.sky.com/t5/Broadband/N/m-p/5184423#M545227 JimM1 2026-01-07T22:09:16Z