topic Cancellation Under Speed Guarantee Refund in Broadband

Cancellation Under Speed Guarantee Refund

DLLitchfIeld — Wed, 07 Jan 2026 11:55:00 GMT

Hi, I cancelled my Sky Broadband under the speed guarantee 6 weeks ago and was told I would receive my refund 14 days after they received my equipment. Obviously it's been a lot longer than 14 days so I was wondering who I would contact to get my refund?!

Re: Cancellation Under Speed Guarantee Refund

Chrisee — Wed, 07 Jan 2026 12:15:09 GMT

@DLLitchfIeld given the holiday returns to Unipart who handle Sky's logistics may well be backed up. Refunds a re only processed once the equipment has been checked in. You can call Sky but there is limit to what they can do until the kit is recorded as received.

Re: Cancellation Under Speed Guarantee Refund

JimM1 — Wed, 07 Jan 2026 12:52:12 GMT

@DLLitchfIeld Do not remember if sky sent me a text or e-mail regarding the returned item as it was 22 months ago, but in the My Messages section on the account it was definately recorded there as received and marked off. Account then sometime had a credit applied for the refund over spend but that was nothing to do with the return at all... None return is treated as a seperate issue but was a OTS transfer so not an outright cancel because of a guarantee issue! Credit's do sit on the account and will not be refunded automatically i did call as i saw it sitting in billing and have it returned to the DD once received i closed it all down!