https://helpforum.sky.com/t5/Broadband/W/m-p/5183904#M545099 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582017">@Daniel199245</a>&nbsp;do you actually mean WiFi (the connection between the hub and your devices) or more likely your broadband (the connection from the hub to the exchange)?</P> <P>&nbsp;</P> <P>You can tell which it is by looking at the hub's lights and then follow the steps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Wed, 07 Jan 2026 11:28:06 GMT Chrisee 2026-01-07T11:28:06Z https://helpforum.sky.com/t5/Broadband/W/m-p/5183891#M545093 <P>WiFi not working&nbsp;</P> Wed, 07 Jan 2026 11:10:54 GMT https://helpforum.sky.com/t5/Broadband/W/m-p/5183891#M545093 Daniel199245 2026-01-07T11:10:54Z https://helpforum.sky.com/t5/Broadband/W/m-p/5183904#M545099 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4582017">@Daniel199245</a>&nbsp;do you actually mean WiFi (the connection between the hub and your devices) or more likely your broadband (the connection from the hub to the exchange)?</P> <P>&nbsp;</P> <P>You can tell which it is by looking at the hub's lights and then follow the steps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Wed, 07 Jan 2026 11:28:06 GMT https://helpforum.sky.com/t5/Broadband/W/m-p/5183904#M545099 Chrisee 2026-01-07T11:28:06Z