topic Re: WiFi issues in Broadband

WiFi issues

Rahima27 — Wed, 07 Jan 2026 09:06:42 GMT

My internet works but only certain apps work. Whats app and instagram do not work. I have checked the connection on sky but says it's good. I have checked in multiple devices and it is the same on all.

Re: WiFi issues

jamesn123 — Wed, 07 Jan 2026 09:15:25 GMT

Hi @Rahima27

It sounds like you may need to change your Sky Shield settings.

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

Re: WiFi issues

Rahima27 — Thu, 08 Jan 2026 14:13:16 GMT

Thank you it worked. Strange as I've had sky internet for a few years and have never changed any settings.

Re: WiFi issues

JimM1 — Thu, 08 Jan 2026 15:00:53 GMT

@Rahima27 Been a few oops on the old broadband shield, you just never know but worth checking it from time to time, you can jump about on it and as long as no save is applied it does seem to behave, might have been a reset, or it just never worked for you and kicked itself into life!