https://helpforum.sky.com/t5/Broadband/Dropped-connection/m-p/5183543#M544978 <P>I've just had a new city fibre box installed and had no issues for about 4 hours. Now it says my connection has dropped. I can still connect to my WiFi but with no internet access.</P><P>&nbsp;</P><P>The city fibre box is missing its service light that should be on but the rest seem to be working. Have tried resetting and following instructions but no luck&nbsp;</P> Tue, 06 Jan 2026 19:48:44 GMT Cstew2 2026-01-06T19:48:44Z https://helpforum.sky.com/t5/Broadband/Dropped-connection/m-p/5183543#M544978 <P>I've just had a new city fibre box installed and had no issues for about 4 hours. Now it says my connection has dropped. I can still connect to my WiFi but with no internet access.</P><P>&nbsp;</P><P>The city fibre box is missing its service light that should be on but the rest seem to be working. Have tried resetting and following instructions but no luck&nbsp;</P> Tue, 06 Jan 2026 19:48:44 GMT https://helpforum.sky.com/t5/Broadband/Dropped-connection/m-p/5183543#M544978 Cstew2 2026-01-06T19:48:44Z https://helpforum.sky.com/t5/Broadband/Dropped-connection/m-p/5183578#M544984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581703">@Cstew2</a>&nbsp;Might be someone doing something, did the CF Engineer not advise you it may drop out a few times?</P> Tue, 06 Jan 2026 20:19:49 GMT https://helpforum.sky.com/t5/Broadband/Dropped-connection/m-p/5183578#M544984 JimM1 2026-01-06T20:19:49Z