topic Re: WiFi being slow in Broadband

WiFi being slow

ZoeBuckton — Tue, 06 Jan 2026 17:26:51 GMT

Getting 0.3-1.5mbs most of the day for the past 2 days

any advise ?

Re: WiFi being slow

JimM1 — Tue, 06 Jan 2026 19:11:22 GMT

@ZoeBuckton Run the service checker, expand the broadband with > and see what your 30 day history is like!

https://www.sky.com/servicechecker

Sample below just look at post 4.

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

Re: WiFi being slow

ZoeBuckton — Tue, 06 Jan 2026 19:29:04 GMT

It doesn't seem to show me my 30 day history ? Just the speed as I check it

Re: WiFi being slow

JimM1 — Tue, 06 Jan 2026 19:32:51 GMT

@ZoeBuckton You probably have a serious line fault then, either call sky direct and have them test or try it yourself!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).