topic Re: No engineers? in Broadband

No engineers?

Arnold5 — Tue, 06 Jan 2026 13:43:16 GMT

Hi All

Im based in dublin/ireland

My fiber optic cable is snapped/broken i have been trying to reach Sky since 24th of December i have called them continuesly till today and they are unable to give me engineer to come out, is this due to backlog due to Xmas or how can i not be given a date of fix

Am i entitled to a full refund since issue reported and cancel contract free of charge as i am not receiving a service thats paid of, No choise but to move since SKY themself are unable to provide support

Re: No engineers?

caesarome — Tue, 06 Jan 2026 13:56:49 GMT

You would qualify for compensation credit but not until your line has been fixed as per this:

https://www.sky.com/help/articles/auto-compensation

Re: No engineers?

Arnold5 — Tue, 06 Jan 2026 14:21:33 GMT

Thanks for your reply, but surely im entitled to cancel contract if they are not able to provide a fix for 2 weeks so far and even today i rang again they are unable to arrange engineer and they wont tell me when, it could be additional weeks or month nobody knows and obviously broadbanded is needed and i can get one from a different supplier within few days lol

Re: No engineers?

TimmyBGood — Tue, 06 Jan 2026 18:00:11 GMT

@Arnold5 wrote:

surely im entitled to cancel contract if they are not able to provide a fix for 2 weeks so far

That would not be automatic grounds for unilateral cancellation in the UK: consumer law and telecoms regulation may be different in the Republic.

Re: No engineers?

SKDub — Thu, 05 Feb 2026 14:45:26 GMT

I have the same issue since january 16th , 3 different cases opened , No engineer has called or arrived ,

I am only a new customer and basically had it working for 24 hrs, I have been dealing with a call cenetr tjat have no idea what they are doing and keep opeing a new fault ,

Re: No engineers?

JimM1 — Thu, 05 Feb 2026 15:05:31 GMT

@SKDub You just have to keep going at the sky ROI Dublin office with the hope that they sort it all out and get you connected again!