The Internet keeps dropping every 5 minutes

Yoyo2 — Tue, 06 Jan 2026 12:41:50 GMT

I don't know what to do anymore with my Sky broadband. Honestly, my Internet connection keeps dropping every 5 minutes, regardless of what I do. Nothing works, and the Internet goes out. I am already thinking of alternatives at this point. If I was paying less, I wouldn't bother, but paying what I am for this type of Internet is a joke.

Re: The Internet keeps dropping every 5 minutes

caesarome — Tue, 06 Jan 2026 13:14:52 GMT

@Yoyo2

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them so they can look into this for you.

topic Re: The Internet keeps dropping every 5 minutes in Broadband

The Internet keeps dropping every 5 minutes

Re: The Internet keeps dropping every 5 minutes