https://helpforum.sky.com/t5/Broadband/Connection/m-p/5183164#M544879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581220">@Jo385</a>&nbsp;if the online <A href="https://www.sky.com/servicechecker" target="_self">service checker</A>&nbsp;run over a mobile connection is still not telling you that Sky are aware of a fault affecting your line &nbsp;and is not offering further help call Sky. Normally if the line dropped more thsn an hour before the system will take you through some simple steps and offer to book an engineer&nbsp;</P> Tue, 06 Jan 2026 12:39:17 GMT Chrisee 2026-01-06T12:39:17Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/5183146#M544873 <P>Have checked everything but there is no internet connection.HELP</P> Tue, 06 Jan 2026 12:18:17 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5183146#M544873 Jo385 2026-01-06T12:18:17Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/5183164#M544879 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4581220">@Jo385</a>&nbsp;if the online <A href="https://www.sky.com/servicechecker" target="_self">service checker</A>&nbsp;run over a mobile connection is still not telling you that Sky are aware of a fault affecting your line &nbsp;and is not offering further help call Sky. Normally if the line dropped more thsn an hour before the system will take you through some simple steps and offer to book an engineer&nbsp;</P> Tue, 06 Jan 2026 12:39:17 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5183164#M544879 Chrisee 2026-01-06T12:39:17Z