topic WiFi not connecting to certain devices in Broadband

WiFi not connecting to certain devices

Mw88 — Tue, 06 Jan 2026 11:22:48 GMT

WiFi has been running well and then just recently certain device connect but get no internet. Tv works well, phones and PlayStation have intermittent problems and laptops really struggle. Recenting all devices and router fixed it but same problem reoccurring about a week later and now 24 hours after a reset. Laptops work fine on a hot spot from phone so definitely router related . Any thoughts?

Re: WiFi not connecting to certain devices

Chrisee — Tue, 06 Jan 2026 12:44:14 GMT

@Mw88 sounds like marginal wifi signal strength and issues with interference. Restarting a Sky hub makes it choose the least congested channels to use but as your neighbours' routers do thecsamecthe issue can reccur. The answer is to improve WiFi coverage vin your home by getting s booster to improve signal lenvels in the rooms affected. Sky will send a booster if you buy their WiFi Max packagecand ask for one see .https://www.sky.com/help/articles/sky-wifi-max