topic Re: Moving house in Broadband

Moving house

Cofty — Mon, 05 Jan 2026 17:02:24 GMT

I'm trying to inform SKy broadband that I'm mving house. I'm moving to another house in the same postcode.

The online system won't accpet my new address as it insists it is the same as my currnet address. It isn't. How do I talk to a human please? I don't have a landline or a Sky mobile. Thanks

Re: Moving house

caesarome — Mon, 05 Jan 2026 17:15:11 GMT

@Cofty

Do you have a mobile (as it doesn't have to be a Sky mobile) if so a number can be found here:

https://www.sky.com/ help/page/broadband-digital-hub

(without the gap).

Re: Moving house

Cofty — Mon, 05 Jan 2026 17:19:50 GMT

Thanks I will try online chat when it opens tomorrow

Re: Moving house

JimM1 — Mon, 05 Jan 2026 18:14:58 GMT

@Cofty Chat opens up 8pm tonight!