https://helpforum.sky.com/t5/Broadband/Loosing-connection/m-p/5182601#M544718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4580596">@Kirstin77</a>&nbsp;Is there anything specific you see when the connection is lost, take a look at the link below and say if so from it!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Mon, 05 Jan 2026 16:38:21 GMT JimM1 2026-01-05T16:38:21Z https://helpforum.sky.com/t5/Broadband/Loosing-connection/m-p/5182587#M544714 Our devices keep loosing connection and I have to turn WiFi on and off Mon, 05 Jan 2026 16:22:02 GMT https://helpforum.sky.com/t5/Broadband/Loosing-connection/m-p/5182587#M544714 Kirstin77 2026-01-05T16:22:02Z https://helpforum.sky.com/t5/Broadband/Loosing-connection/m-p/5182601#M544718 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4580596">@Kirstin77</a>&nbsp;Is there anything specific you see when the connection is lost, take a look at the link below and say if so from it!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> Mon, 05 Jan 2026 16:38:21 GMT https://helpforum.sky.com/t5/Broadband/Loosing-connection/m-p/5182601#M544718 JimM1 2026-01-05T16:38:21Z