https://helpforum.sky.com/t5/Broadband/Signal/m-p/5180057#M544647 <P>My internet connection keeps going down, it happened about twice a week through November but now keeps saying not connected about 1 a day, and at different times. I have done all other checks, it impacts phone WiFi signal too. As it's random and lasts different amounts of time it's hard to get in touch with you while happening. Can someone help</P> Fri, 02 Jan 2026 12:18:02 GMT Signal2 2026-01-02T12:18:02Z https://helpforum.sky.com/t5/Broadband/Signal/m-p/5180057#M544647 <P>My internet connection keeps going down, it happened about twice a week through November but now keeps saying not connected about 1 a day, and at different times. I have done all other checks, it impacts phone WiFi signal too. As it's random and lasts different amounts of time it's hard to get in touch with you while happening. Can someone help</P> Fri, 02 Jan 2026 12:18:02 GMT https://helpforum.sky.com/t5/Broadband/Signal/m-p/5180057#M544647 Signal2 2026-01-02T12:18:02Z https://helpforum.sky.com/t5/Broadband/Signal/m-p/5182390#M544651 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569176">@Signal2</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them so they can loook into this for you..</P> Mon, 05 Jan 2026 13:18:21 GMT https://helpforum.sky.com/t5/Broadband/Signal/m-p/5182390#M544651 caesarome 2026-01-05T13:18:21Z