topic Re: We’re setting up your hub stuck in Broadband

We’re setting up your hub stuck

Asum — Fri, 02 Jan 2026 16:11:21 GMT

Re: We’re setting up your hub stuck

Chrisee — Fri, 02 Jan 2026 16:37:20 GMT

@Asum itis quicker if you call Sky tgey cant respond to forum posts or directly ti tweets.

Re: We’re setting up your hub stuck

Asum — Sun, 04 Jan 2026 19:42:47 GMT

Hi thanks I have gone past the first hurdle. The big problem i have now is that none of my CCTV works externally and this is because of the MAP-T configuration.

WAN IP Address:151.230.144.162 (Shared using MAP-T)

is there a way that you can set this such that I have a dedicated public IP address otherwise this will fail and i will need to cancel SKY and go back to virgin.

Re: We’re setting up your hub stuck

TimmyBGood — Sun, 04 Jan 2026 20:14:55 GMT

@Asum wrote:

is there a way that you can set this such that I have a dedicated public IP address

You can ask Sky to remove Map-T, but they don't offer fixed IP on any of their domestic broadband products.

Re: We’re setting up your hub stuck

JimM1 — Sun, 04 Jan 2026 20:15:08 GMT

@Asum You don't want to be displaying your wan IP for all to see! You can call sky and they will drop you off a shared MAP-T iPv4 address!

Re: We’re setting up your hub stuck

Asum — Sun, 04 Jan 2026 21:22:55 GMT

thanks for direction and advice. Unfortunately i did call SKY CS was on a call with the tech guy for about an hour and he was unable to do so. He didnt have any option to turn off the MAP-T or resolve this problem and said he couldnt even escalate to the any teams and so therefore advised me to go to the sky community forum. and so here i am lookign for a solution

Re: We’re setting up your hub stuck

Asum — Sun, 04 Jan 2026 21:24:40 GMT

thank you for that - i have filled out the form lets hope this works. appreciate it.