https://helpforum.sky.com/t5/Broadband/WiFi-Internet-connection/m-p/5181804#M544507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3126225">@summerlee123</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 Jan 2026 17:02:01 GMT caesarome 2026-01-04T17:02:01Z https://helpforum.sky.com/t5/Broadband/WiFi-Internet-connection/m-p/5181801#M544505 I can connect to my WiFi but it says no Internet connection I've checked everything through my sky and everything is working as it should? What is my problem? Sun, 04 Jan 2026 17:00:26 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Internet-connection/m-p/5181801#M544505 summerlee123 2026-01-04T17:00:26Z https://helpforum.sky.com/t5/Broadband/WiFi-Internet-connection/m-p/5181804#M544507 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3126225">@summerlee123</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sun, 04 Jan 2026 17:02:01 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Internet-connection/m-p/5181804#M544507 caesarome 2026-01-04T17:02:01Z