No broadband

BigAl61 — Sun, 04 Jan 2026 11:49:08 GMT

There is no broadband, the middle light on the router keeps flashing orange then goes off

Re: No broadband

JimM1 — Sun, 04 Jan 2026 12:03:29 GMT

@BigAl61 About the lights below, but the hub is struggling to connect to the Internet for some reason!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

and

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

topic Re: No broadband in Broadband

No broadband

Re: No broadband