topic Re: Internet keeps dropping out in Broadband

Internet keeps dropping out

Melissa+Jones — Sun, 04 Jan 2026 06:46:32 GMT

Hello since yesterday my internet keeps dropping out

Re: Internet keeps dropping out

Chrisee — Sun, 04 Jan 2026 07:13:00 GMT

@Melissa+Jones when you next lose connectivity check the lights on your Sky hub and use this guide https://www.sky.com/help/articles/hub-lights-explained-start

Re: Internet keeps dropping out

Melissa+Jones — Sun, 04 Jan 2026 08:31:23 GMT

I have tried this already

Re: Internet keeps dropping out

JimM1 — Sun, 04 Jan 2026 09:06:49 GMT

@Melissa+Jones If the lights are not changing for you then call sky 150 on your landline if it is working! Your other option is to switch the hub off for at least 2 hours!

Re: Internet keeps dropping out

Marty+wild — Sun, 04 Jan 2026 09:30:15 GMT

I had the same issue after the last round of router updates from sky. Do you have a micro filter or the C 5 master socket? An Open Reach engineer upgrade our micro filter to the new C 5 socket the upload is 35 mbps and download a constant 51 mbps

Re: Internet keeps dropping out

JimM1 — Sun, 04 Jan 2026 09:34:06 GMT

@Marty+wild That is just one load off rubbish, you are not getting that out off a standard 5c master socket even on a G.fast connection!

Re: Internet keeps dropping out

Marty+wild — Sun, 04 Jan 2026 18:10:06 GMT

Will that what the sky speed app is telling

Re: Internet keeps dropping out

Marty+wild — Sun, 04 Jan 2026 18:40:47 GMT

Re: Internet keeps dropping out

Daniel0210 — Sun, 04 Jan 2026 18:57:35 GMT

@Marty+wild

Sky don't like it IP addresses, SSID or Mac addresses displayed so feel free to block out the IP address and re-submit.

Re: Internet keeps dropping out

Marty+wild — Sun, 04 Jan 2026 19:23:27 GMT

Thanks for that

Re: Internet keeps dropping out

JimM1 — Sun, 04 Jan 2026 20:07:02 GMT

@Marty+wild You have got to see to believe, just a pity you have such a poor wireless wifi connection! What is the package speed you have from sky on a G.fast connection? What they used to do, so you must still be able to get from them!

What does Sky Ultrafast offer?

Sky Ultrafast is the provider's boosted G.Fast part fibre package, offering average download speeds of 145Mb per second at peak times, and 27Mb per second average upload speeds.

Re: Internet keeps dropping out

Sofi2 — Sun, 04 Jan 2026 20:24:01 GMT

I have been having same issue no internet fir nearly 3 hours now

Re: Internet keeps dropping out

Sofi2 — Sun, 04 Jan 2026 20:25:56 GMT

Hi i am having same issues. Sky said its an issue to do with local telephone network lines

Re: Internet keeps dropping out

JimM1 — Sun, 04 Jan 2026 20:27:31 GMT

@Sofi2 Have you done the information supplied as linked on post 2?

Re: Internet keeps dropping out

Sofi2 — Sun, 04 Jan 2026 20:30:58 GMT

Yes i have tried those methods still not working

Boradband not working

Sofi2 — Sun, 04 Jan 2026 20:40:13 GMT

No internet for 4 hours now. Had the same issue last night. Sky advisor said it may have something to do with having copper lines and this can cause issues too? I have upgradrd to fibre broadband today

Re: Internet keeps dropping out

JimM1 — Sun, 04 Jan 2026 20:52:01 GMT

@Sofi2 It appears you have the information supplied from sky regarding the state off play and you have the light information from the link, not much more that you can do now but wait it out and hope the repair get's done in a prompt timescale! The service checker will keep you upto date and you can get that through the lights link!

Re: Internet Outage IP4??

Sofi2 — Mon, 05 Jan 2026 13:08:14 GMT

mine not been working since yesterday around 4pm and still not working before i left for work in the morning. If its still not resolved i might have to take a trip to my local telephone exchange as i thought it was a local issue but seems a lot of people are having phone/internet problems

Re: Internet Outage IP4??

Daniel0210 — Mon, 05 Jan 2026 13:24:24 GMT

@Sofi2

I've moved your post into your other thread. No need to have 2 on the go.

Not sure what the benefit is in going to the telephone exchange? Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach need to dig the road up (after getting permission from the local council).

Re: Internet keeps dropping out

Mike9_LO — Thu, 08 Jan 2026 06:26:04 GMT

Im also in IP4 and since Sunday I've had no internet, well it has come on for short periods since but this morning it's not working again.

OP - has upgrading to full fibre solved the problem?