topic Internet dropping constantly since Christmas in Broadband

Internet dropping constantly since Christmas

Sean652 — Sat, 03 Jan 2026 23:46:54 GMT

Internet connection constantly dropping. I have 3 pucks that depend on a stable internet connection and I work from home. There is no customer service. This is a disgrace. I will be changing as soon as possible

Re: Internet dropping constantly since Christmas

JimM1 — Sat, 03 Jan 2026 23:54:24 GMT

@Sean652 Customer service if you dial 150 landline or a sky mobile is available to every sky user that they supply broadband or any off there services too!

Re: Internet dropping constantly since Christmas

Daniel0210 — Sun, 04 Jan 2026 03:22:12 GMT

@Sean652 wrote:

Internet connection constantly dropping. I have 3 pucks that depend on a stable internet connection and I work from home. There is no customer service.

@Sean652

Remember that Sky Broadband is a domestic service so whilst it's fine for customers working from home to use it they won't get quicker or additional support.

Call Centres are not open 24/7. These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: Internet dropping constantly since Christmas

Sean652 — Sun, 04 Jan 2026 07:49:14 GMT

Er what if you don't have a land line like the majority of users in the ROI. Most of us just rely on our mobiles these days. How can you talk to a customer service Rep?

Re: Internet dropping constantly since Christmas

Daniel0210 — Sun, 04 Jan 2026 07:54:56 GMT

@Sean652 wrote:

Er what if you don't have a land line like the majority of users in the ROI. Most of us just rely on our mobiles these days.

@Sean652

It shouldn't be any different for ROI customers. As far as I'm aware you do have a Sky Talk landline as it's bundled with your broadband package but you have chosen not to connect an actual handset which is fine.

If you buy a cheap handset in the future you only need to plug it in when you need to call Sky (by dialling 150 which is free) if there's an issue.

@Sean652 wrote:
How can you talk to a customer service Rep?

The alternative methods are posted above but you'll need to leave it until tomorrow now.