topic Re: Broadband not working in Broadband

Broadband not working

Tod2 — Thu, 28 Aug 2025 07:44:54 GMT

My wifi just stopped working. There is a right light showing on the openreach wall connector hub. I have turned in on and off, still having same issue. The middle light turned red and stays red

Re: Broadband not working

caesarome — Thu, 28 Aug 2025 09:15:15 GMT

@Tod2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Broadband not working

Tod2 — Thu, 28 Aug 2025 10:18:49 GMT

Hi Caesarome,

I tried all the options you suggested, nothing works. I have now scheduled a visit with one of the Openreach technicians. Just frustrating I have to wait till tomorrow

Re: Broadband not working

Sophie208 — Sat, 03 Jan 2026 15:16:22 GMT

No internet light on the router and and voice light is orange

Re: Broadband not working

JimM1 — Sat, 03 Jan 2026 16:02:52 GMT

@Sophie208 The information about is below for you!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start