https://helpforum.sky.com/t5/Broadband/Orange-light-on-my-modem/m-p/5180763#M544272 <P>Our WiFi keeps cutting out and showing amber light.</P><P>Its difficult to talk to someone at sky as everyone is online.&nbsp;<BR />I would like an engineer to come but unsure how to do this.&nbsp;<BR />best</P><P>naomi&nbsp;</P> Sat, 03 Jan 2026 10:01:15 GMT Naomi110 2026-01-03T10:01:15Z https://helpforum.sky.com/t5/Broadband/Orange-light-on-my-modem/m-p/5180763#M544272 <P>Our WiFi keeps cutting out and showing amber light.</P><P>Its difficult to talk to someone at sky as everyone is online.&nbsp;<BR />I would like an engineer to come but unsure how to do this.&nbsp;<BR />best</P><P>naomi&nbsp;</P> Sat, 03 Jan 2026 10:01:15 GMT https://helpforum.sky.com/t5/Broadband/Orange-light-on-my-modem/m-p/5180763#M544272 Naomi110 2026-01-03T10:01:15Z https://helpforum.sky.com/t5/Broadband/Orange-light-on-my-modem/m-p/5180777#M544275 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4569389">@Naomi110</a>&nbsp;You can run a test your self to see what is going on, but if you do wish to have an Engineer then the only option is to call sky, bottom of the link below!</P><P>&nbsp;</P><P>Try running the line test here to see if any faults are found:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P><P>You can also run the test via the MySky app on a mobile data connection.</P><P>Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.</P><P>If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).</P><P>&nbsp;</P> Sat, 03 Jan 2026 10:13:46 GMT https://helpforum.sky.com/t5/Broadband/Orange-light-on-my-modem/m-p/5180777#M544275 JimM1 2026-01-03T10:13:46Z