topic Re: No broadband connection in Broadband https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5180652#M544245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016010">@Jaybee3</a>&nbsp;See the link below it has all the information you need!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And this also if you need.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P> Fri, 02 Jan 2026 22:25:09 GMT JimM1 2026-01-02T22:25:09Z No broadband connection https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5180644#M544242 Hi, box has green light and router also does. Have gone through troubleshooting and can't resolve. SKY TV working fine. Anyone able to advise? Fri, 02 Jan 2026 22:13:39 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5180644#M544242 Jaybee3 2026-01-02T22:13:39Z Re: No broadband connection https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5180652#M544245 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4016010">@Jaybee3</a>&nbsp;See the link below it has all the information you need!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank" rel="noopener">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And this also if you need.</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/optical-network-terminal" target="_blank">Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com</A></P><P>&nbsp;</P> Fri, 02 Jan 2026 22:25:09 GMT https://helpforum.sky.com/t5/Broadband/No-broadband-connection/m-p/5180652#M544245 JimM1 2026-01-02T22:25:09Z