https://helpforum.sky.com/t5/Broadband/Recent-full-fibre-connection/m-p/5180342#M544147 <P>After recently having full fibre installed, it lasted about a week before we lost connection to internet which turned out to be connection in box outside, now I seem to be suffering loss of internet for 5/10 seconds constantly&nbsp;</P> Fri, 02 Jan 2026 17:05:26 GMT Marksmythe 2026-01-02T17:05:26Z https://helpforum.sky.com/t5/Broadband/Recent-full-fibre-connection/m-p/5180342#M544147 <P>After recently having full fibre installed, it lasted about a week before we lost connection to internet which turned out to be connection in box outside, now I seem to be suffering loss of internet for 5/10 seconds constantly&nbsp;</P> Fri, 02 Jan 2026 17:05:26 GMT https://helpforum.sky.com/t5/Broadband/Recent-full-fibre-connection/m-p/5180342#M544147 Marksmythe 2026-01-02T17:05:26Z https://helpforum.sky.com/t5/Broadband/Recent-full-fibre-connection/m-p/5180372#M544160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4414594">@Marksmythe</a>&nbsp;<BR />Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 02 Jan 2026 17:27:38 GMT https://helpforum.sky.com/t5/Broadband/Recent-full-fibre-connection/m-p/5180372#M544160 caesarome 2026-01-02T17:27:38Z