topic Re: Broadband issues in Broadband

Broadband issues

Kraken1968 — Fri, 02 Jan 2026 15:33:07 GMT

I had an enginneer visit a couple months back, which seemed to fix the issue for about a day and the issues returned. The connectivity in the upstairs, the kitchen and the hallway is very poor, and even when the wifi is "connected" it doesn't work.

Re: Broadband issues

caesarome — Fri, 02 Jan 2026 16:55:45 GMT

@Kraken1968

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

Re: Broadband issues

Kraken1968 — Tue, 06 Jan 2026 20:04:29 GMT

Sadly none of these helped (and already have 3 pods installed). Will contact Sky in the morning as this has been going on for months.

Re: Broadband issues

JimM1 — Tue, 06 Jan 2026 20:24:49 GMT

@Kraken1968 Best way to do it. at least there will be some history for someone to follow, if you wish the Forum to take a look you will need to supply a lot more detail than you have done already!