https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5180160#M544112 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2858767">@Buddhababy77</a>&nbsp;Login to what, you cannot do so to a sky Q or sky mini box only to a sky Hub and that also depends on the model you have for connecting too!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Fri, 02 Jan 2026 13:41:28 GMT JimM1 2026-01-02T13:41:28Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5180140#M544110 <P>We have just been connected today for broadband through sky.&nbsp;<BR /><BR />I connected the box this morning and the WiFi is not working. &nbsp; I have hard wired the box to my skyQ box and that works.&nbsp;</P><P>&nbsp;</P><P>The broadband box (SKYKGLJH) is not discoverable. &nbsp; &nbsp;But the two serial numbers below are&nbsp;</P><P>314F259B010698_2G</P><P>314F259B010698_5G</P><P>These numbers relate to the box but I still can't log into them.&nbsp;<BR /><BR /></P><P>please can you assist getting us back on line?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 02 Jan 2026 13:23:17 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5180140#M544110 Buddhababy77 2026-01-02T13:23:17Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5180160#M544112 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2858767">@Buddhababy77</a>&nbsp;Login to what, you cannot do so to a sky Q or sky mini box only to a sky Hub and that also depends on the model you have for connecting too!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have" target="_blank">https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have</A></P><P>&nbsp;</P> Fri, 02 Jan 2026 13:41:28 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5180160#M544112 JimM1 2026-01-02T13:41:28Z