topic Re: Full fibre poor. in Broadband

Full fibre poor.

Alyn+D — Fri, 02 Jan 2026 09:11:48 GMT

Full fibre installed on 31/12.

Poor coverage and.regularly stops working in all parts of the house.

Need to switch off and on frequently to get any service at all.
Won't connect to sky mini box.

Old broadband was significantly more consistent if not perfect.

Phones not working properly and we need consistent broadband for work.

Re: Full fibre poor.

Chrisee — Fri, 02 Jan 2026 11:57:35 GMT

@Alyn+D assuming the full fibre is working properly which you can check by running the service checker in the My Sky app your issue is down to poorcwifi signal in hour home. If thst is worse than previously consider what has changed in your home such as the hub being moved or changed?

If the hub has moved can you move it back perhaps by buying a longer ethernet cable to link the hub to your new ONT box. If in the change your hub was switched from a black one to a white one then the issue could be down to any Q tv boxes no longer acting as WiFi hot spots. Use of a domestc connection to work from home while quite common does not give you any priority but if you call Sky they can supply a booster if you have added their WiFi Max bundle to your account.

Alternatively you can buy your own WiFi kit whivh can wirk out cheaper in the long run.

Re: Full fibre poor.

Alyn+D — Tue, 06 Jan 2026 12:16:20 GMT

Thank you, but after 2 days everything started working again in all rooms. Perhaps it takes time to get going properly!? I wasn't told this would happen.