topic WiFi connection in Broadband

WiFi connection

Charlieq1 — Fri, 02 Jan 2026 11:54:13 GMT

My sky broadband router keeps loosing internet connection . It randomly drops out and I have to restart the router , it then drops out again a few hours later . Keeps doing it over and over for the last week

Re: WiFi connection

JimM1 — Fri, 02 Jan 2026 12:32:04 GMT

@Charlieq1 What do you see when it happens?

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi connection

Charlieq1 — Fri, 02 Jan 2026 20:03:26 GMT

Internet & voice both flashing amber

Re: WiFi connection

JimM1 — Fri, 02 Jan 2026 20:06:26 GMT

@Charlieq1 Here is the info linked below for you!