topic Re: Compensation for changing broadband providers early in Broadband

Compensation for changing broadband providers early

Micksa — Fri, 02 Jan 2026 09:43:33 GMT

I have recently changed my broadband provider from EE to SKY. I moved early on the understanding that SKY would compensate me for any excess costs up to a certain amount. I have just had my first bill and there is no allowance shown for the move.

Why has this not happened and who do I contact

Re: Compensation for changing broadband providers early

daveNOS — Fri, 02 Jan 2026 10:22:13 GMT

@Micksa wrote:
I have recently changed my broadband provider from EE to SKY. I moved early on the understanding that SKY would compensate me for any excess costs up to a certain amount. I have just had my first bill and there is no allowance shown for the move.
Why has this not happened and who do I contact

@Micksa Its not automatic you have to apply for the credit https://www.sky.com/help/articles/switching-credit-offer

Re: Compensation for changing broadband providers early

caesarome — Fri, 02 Jan 2026 10:23:35 GMT

@Micksa

You have to apply for this as it is not an automatic process.

You must provide a copy of the bill from EE where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)