https://helpforum.sky.com/t5/Broadband/Problems-with-connection/m-p/5179543#M543987 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577262">@Amandal2</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 01 Jan 2026 16:15:24 GMT caesarome 2026-01-01T16:15:24Z https://helpforum.sky.com/t5/Broadband/Problems-with-connection/m-p/5179540#M543986 <P>Ever since ive swapped to sky we have had connection issues, we had a openreach man out who fixed it on the day but the prolem keeps coming back</P> Thu, 01 Jan 2026 16:10:12 GMT https://helpforum.sky.com/t5/Broadband/Problems-with-connection/m-p/5179540#M543986 Amandal2 2026-01-01T16:10:12Z https://helpforum.sky.com/t5/Broadband/Problems-with-connection/m-p/5179543#M543987 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4577262">@Amandal2</a>&nbsp;</P> <P>If your ONT shows a red light then have a read of this:<BR /><A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> <P><BR />If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Thu, 01 Jan 2026 16:15:24 GMT https://helpforum.sky.com/t5/Broadband/Problems-with-connection/m-p/5179543#M543987 caesarome 2026-01-01T16:15:24Z