topic Re: WiFi not working in Broadband

WiFi not working

LeahTuffin — Thu, 01 Jan 2026 14:14:18 GMT

2 out of 4 lights are orange on my wifi box
app states all connected but wifi on devices not working

Re: WiFi not working

GD1 — Thu, 01 Jan 2026 14:17:46 GMT

@LeahTuffin First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi not working

Daniel0210 — Thu, 01 Jan 2026 14:20:51 GMT

@LeahTuffin wrote:

2 out of 4 lights are orange on my wifi box

@LeahTuffin

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi not working

Ihatemarmite — Thu, 01 Jan 2026 15:36:59 GMT

Mines same, for last hour almost. Says all running fine and clearly not. Are your lights red green red green like mine? Nothings working to get it back up and ut says no issues. What area are you?

Re: WiFi not working

Daniel0210 — Thu, 01 Jan 2026 16:00:02 GMT

@Ihatemarmite wrote:
says no issues.

@Ihatemarmite

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.