https://helpforum.sky.com/t5/Broadband/Internet/m-p/5179075#M543891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4576818">@Colinm3</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 31 Dec 2025 19:39:22 GMT caesarome 2025-12-31T19:39:22Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5179062#M543890 <P>Hi</P><P>&nbsp;</P><P>My routeer, hub 4.2 I think, has an amber light at internet and voice and unable to access internet and landline phone&nbsp;</P> Wed, 31 Dec 2025 19:27:50 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5179062#M543890 Colinm3 2025-12-31T19:27:50Z https://helpforum.sky.com/t5/Broadband/Internet/m-p/5179075#M543891 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4576818">@Colinm3</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 31 Dec 2025 19:39:22 GMT https://helpforum.sky.com/t5/Broadband/Internet/m-p/5179075#M543891 caesarome 2025-12-31T19:39:22Z