Ridiculously terrible WiFi for MONTHS

Adi_GaGa — Wed, 31 Dec 2025 01:06:39 GMT

Your WiFi is the worst its ever been over the last few months, what on earth is going on, as it's becoming ridiculous have some 4g on my phone, along with your WiFi (when it's available) that I pay for also!! Do I need to switch to a new broadband network that is more reliable and stronger in my local area?

Re: Ridiculously terrible WiFi for MONTHS

Daniel0210 — Wed, 31 Dec 2025 04:42:49 GMT

@Adi_GaGa
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should identify if there's a known fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Ridiculously terrible WiFi for MONTHS in Broadband

Ridiculously terrible WiFi for MONTHS

Re: Ridiculously terrible WiFi for MONTHS