topic Re: Buffering in Broadband

Buffering

Mills2188 — Tue, 30 Dec 2025 20:52:55 GMT

Tested both my broadband and wifi connection says all of fine but when am streaming it constantly buffering , any help or tips how to sort this please as it driving me mental now

thank you

Re: Buffering

JimM1 — Tue, 30 Dec 2025 21:00:14 GMT

@Mills2188 Streaming to what? Or does that not matter!

Re: Buffering

Mills2188 — Tue, 30 Dec 2025 21:02:58 GMT

If am watching my soaps on catch up or if my kids are watching Netflix it always buffering , it come on for like 30 seconds and then it start buffering again

Re: Buffering

JimM1 — Tue, 30 Dec 2025 21:05:02 GMT

@Mills2188 And what speed package do you have from sky?

Re: Buffering

Mills2188 — Wed, 31 Dec 2025 05:06:55 GMT

It says on my account it Sky Full Fibre 150

but just done another health check and it now saying " speed to hub poor"

Re: Buffering

JimM1 — Wed, 31 Dec 2025 09:14:10 GMT

@Mills2188 Have a look at the service checker link below, then the Broadband and > to expand see, the 30 day history, sample of a FF500 below of mine what it looks like when sky check to the Hub!

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

https://www.sky.com/servicechecker

At the FF150 you have should be no issues streaming the both like you were doing, that was the reason i asked to see you had enough bandwidth to keep up!