topic Re: Conflicting speed results in Broadband

Conflicting speed results

JBsSkynet — Tue, 30 Dec 2025 20:07:04 GMT

Having issues where TV and apps won't load (continual buffering) or have connection issues (including the sky stream box itself) Sky 150mb fiber package Stream box using ethernet connection Sky service checker showing all ok & 148mb connection, Independent speed checkers averaging 12mb (also wired connection) Any idea why the sky reading is so far off and is their any steps I can take to check it further? It's clearly a falsified reading considering nothings loading and the sky box is showing bad connection.

Re: Conflicting speed results

JimM1 — Tue, 30 Dec 2025 20:16:07 GMT

@JBsSkynet When you speed test you need to have NO other connection wired or wireless in play as you have NO idea what they are doing.

Have a look on the sky service checker, see the linked sample below based on a FF500 connection!

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

https://www.sky.com/servicechecker