topic Re: Wifi not working in Broadband

Wifi not working

MarkCartwright — Tue, 30 Dec 2025 11:12:24 GMT

Wifi light flashing Amber but struggling to connect

Re: Wifi not working

Daniel0210 — Tue, 30 Dec 2025 11:15:34 GMT

See further down about hub lights…

Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

The first thing to do, even if you’ve already tried it, is to use this link to check to see if there are any broadband issues or outages nearby ~
https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households.

NOTE: It doesn’t necessarily disclose a problem immediately and there is up to an hours delay before the service checker picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Wifi not working

MarkCartwright — Tue, 30 Dec 2025 11:19:02 GMT

Ran the service checker everything ok but still not working

Re: Wifi not working

Daniel0210 — Tue, 30 Dec 2025 11:20:09 GMT

@MarkCartwright

Follow all the above post.

Can't connect to Internet

MarkCartwright — Wed, 31 Dec 2025 21:05:13 GMT

Router struggling to connect

Broadband won't connect

MarkCartwright — Wed, 31 Dec 2025 21:11:44 GMT

Used broadband checker says everything ok but still struggling to connect

Re: Broadband won't connect

caesarome — Wed, 31 Dec 2025 22:21:32 GMT

@MarkCartwright

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Edit - Your posts have been merged into those you made yesterday.