topic Re: WiFi keeps cutting out in Broadband

WiFi keeps cutting out

gypsy+sister — Tue, 30 Dec 2025 10:02:16 GMT

My WiFi has been terrible over the last week it's constantly cutting out I keep having to reset at least 2 3 times a day and it's driving me mad any suggestions please be4 I go crazy

Re: WiFi keeps cutting out

JimM1 — Tue, 30 Dec 2025 11:03:48 GMT

@gypsy+sister Is it a wifi wireless issue you have or a broadband Internet, both are completely different?

Re: WiFi keeps cutting out

gypsy+sister — Tue, 30 Dec 2025 11:10:20 GMT

Hi sorry I've got sky broadband with router

Re: WiFi keeps cutting out

JimM1 — Tue, 30 Dec 2025 11:14:01 GMT

@gypsy+sister That still does not help or answer at all, see the link below and say if you see anything?

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

You can just call sky, dial 150 on the landline and wait until you can speak to customer service, then ask them to check with the diagnostic service from there end!