topic MY BOARDBAND IS NOT WORKING in Broadband

MY BOARDBAND IS NOT WORKING

KenFong2024 — Mon, 29 Dec 2025 22:51:58 GMT

The internet light is off. And voice light is orange

Re: MY BOARDBAND IS NOT WORKING

caesarome — Mon, 29 Dec 2025 23:03:08 GMT

@KenFong2024

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: MY BOARDBAND IS NOT WORKING

Argonaut — Mon, 29 Dec 2025 23:57:52 GMT

I. Can't watch my Telly as a big screen prints over telling me my internet is down

Re: MY BOARDBAND IS NOT WORKING

Chrisee — Tue, 30 Dec 2025 07:08:41 GMT

@Argonaut check the leds on your Sky hub as they will tell you if its an issue with your broadband connection or the WiFi in your home see https://www.sky.com/help/articles/hub-lights-explained-start