topic Re: Drops out, virtually the same time everyday in Broadband

Drops out, virtually the same time everyday

Daniel+live — Wed, 24 Dec 2025 07:49:49 GMT

I'm losing my broadband every day, for less than a second (!), and it always seems to be the same time. 7.30am (ish ) and again around 10.00am. I've checked connection on Sky, but it says all OK.

Re: Drops out, virtually the same time everyday

Chrisee — Wed, 24 Dec 2025 07:56:21 GMT

@Daniel+live if you have a partial fibre line interference from an electrical device switching on or off can cause a brief loss on connectivity. This used to be a common issue with Christmas lights but less so these days withthe use leds and solid state electronics. While it could be a device outside your home it is more likely something switching on of off in your home and briefly sparking.

Full fibre services are not affected by this type of interference

Re: Drops out, virtually the same time everyday

Daniel+live — Wed, 24 Dec 2025 10:04:09 GMT

Thanks for this, but I do have full fibre.

Re: Drops out, virtually the same time everyday

Chrisee — Wed, 24 Dec 2025 10:15:03 GMT

@Daniel+live in which case it is difficult to explain. Do the indicator lights on your hub change when you lose connectivity. The hub renegotiates the server lease periodically but that is a background activity and should not causeca noticeable break. If it affects WiFi it could be interference of the type mentioned n]but it is fairly unlikely.

Re: Drops out, virtually the same time everyday

JimM1 — Wed, 24 Dec 2025 10:24:46 GMT

@Daniel+live What are you using to confirm the times off the drop out's that you are seeing?

Re: Drops out, virtually the same time everyday

Daniel+live — Mon, 29 Dec 2025 17:12:13 GMT

Lights on my box don't change and I know the times as I'm online, or trying to be !

Re: Drops out, virtually the same time everyday

JimM1 — Mon, 29 Dec 2025 17:49:56 GMT

@Daniel+live As you say lights, do you happen to have the sky Broadband hub, see the link below, if so and you can get to the log's file, there may be an indication at the times when you have the condition, if so look see and if so post a capture off what is going on, tips link above will get you onto the hub and the logs if i remember are under the maintenance tab!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

How to read your Sky Hub statistics

Also something like central heating coming on/off at the same time possible pump starting/stopping etc!