https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5177105#M543453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4574629">@Callumbeets</a>&nbsp;Couple off links below for you!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And after about at least an hour the one below this!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 29 Dec 2025 15:33:24 GMT JimM1 2025-12-29T15:33:24Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5177080#M543445 No Internet Internet light missing on router Mon, 29 Dec 2025 14:55:39 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5177080#M543445 Callumbeets 2025-12-29T14:55:39Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5177105#M543453 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4574629">@Callumbeets</a>&nbsp;Couple off links below for you!</P><P>&nbsp;</P><P>This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P><P>&nbsp;</P><P>And after about at least an hour the one below this!</P><P>&nbsp;</P><P>If you haven’t done it already use the below link to check to see if there are any <EM><STRONG>broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test!</STRONG></EM> This should determine if there's an identified fault affecting multiple households.<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> Mon, 29 Dec 2025 15:33:24 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/5177105#M543453 JimM1 2025-12-29T15:33:24Z